How Automated Payment Collection Can Improve Patient Experience in Your Healthcare Facility

automated payment collection

If you have trouble ensuring that patients consistently pay for your services, you may want to look into automated payment collection. By simplifying your payment collection process, you keep better track of your revenue while giving yourself the freedom to focus on providing the best care. You’ll never have to hunt down payments again.

At PracticeForces, we believe in supporting physicians to improve their medical practices. We offer automated payment collection services, RCM, and various ways to improve patient safety. Let’s look at how automatic bill payments can help improve the patient experience in your practice.

Reducing “Missing” Invoices

Paper invoices can be unreliable, easily misplaced or damaged. Through an automated system, you don’t have to mail out invoices that clients lose. You’ll be able to track cash flow for every invoice, including the date/time of sending, opening, and payment.

Lower Payment Costs

Processing checks and cash takes time. When you institute a digital payment portal, you can collect payments with credit cards, which almost always transfer within one business day. That way, you receive your funds faster, and clients don’t have to worry about balancing checkbooks or losing checks in the mail.

Fewer Errors

Human error is often unavoidable, but it doesn’t have to be. Automated payment collection offers bill-paying with fewer opportunities for errors on your end or the patients. These systems automatically verify everything against your records and provide patients with instant proof of payment.

Improved Transparency

Clients feel safer when they use secure, online payment portals. With an automated payment collection system, there is far less chance for thieves to acquire credit card information. Also, customers receive an itemized invoice in the portal so they can review the costs independently.

Faster Invoicing

Because online payments reconcile instantly, invoicing is also instant. You don’t have to mail patients a paid invoice; the system will do it for you. Also, the software automatically closes paid invoices, so they don’t clutter your system.

Better Customer Service

Because automated payment collection frees staff from a significant burden, you’ll be able to commit people to other positions in your practice. This will improve customer service and boost the overall patient experience. Also, since the bill pay is remote, customers can do it on their schedule.

Offering Multiple Payment Options

With automated payment collection, you can offer patients various payment methods. You can set up a payment plan, total payments, credit card payments, and other forms of compensation. This versatility is sure to please patients and encourage more of them to pay their bills using their preferred methods.

More Time for Patient Care

Patient care is the top priority. With automatic payments, you don’t have to dedicate days out of your calendar to that service, and you can focus more on improving the patient experience.

PracticeForces is happy to offer our automated payment collection services to your practice. Your patients will have no trouble paying bills through our intuitive, specialized payment portals. We will fundamentally change the way your patients interact with your business.

If you’re ready to overcome collecting patient balances upfront, call PracticeForces at (727) 499-0351.

Parul Garg, CEO and co-founder of PracticeForces, has significantly contributed to the growth of over 1,000 U.S. medical practices through her expertise in medical billing and coding since the company’s inception in 2003. With a background in Computer Science and an MBA in Human Resources, her leadership and AAPC-certified coding skills have been pivotal in managing the company’s operations effectively.

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